KANDI AMERICA Web Store Return Policy and Procedure
Please make sure you have received all items in your order, and confirm all parts received are free from defects and damages. All damaged or missing parts must be reported via the KANDI AMERICA web store portal by submitting a new case within 2 days of receiving your order so we can resolve any issues you may have. Damaged parts must be saved and returned to KANDI AMERICA via the shipping carrier for inspection. To expedite the process, we may ask for pictures of the damaged part(s) for reference.
General Guidelines
No returns on orders placed over 30 days.
All returns are subject to a 20% restocking fee.
Shipping and Handling charges are non-refundable.
Buyer is responsible for returning shipment shipping charge(s).
Return(s) without a KANDI AMERICA-issued RMA number will not be accepted.
Return(s) without an RMA form filled out will not be accepted.
Refund will be denied if returning part(s) is/ are not received within 14 days after the RMA issuance date.
Buyer must return Title to KANDI AMERICA if returning a unit.
Non-Returnable Parts
Electrical Parts
Fuel Pump
Relay Assembly
Wire Harnesses
ECU
Color Coded Interior/ Exterior Parts
Stator
Regulator/ Rectifier
Fuel Injector
Ignition Coil
Any Solid State Electrical Part
Any Installed Items (bolted on, attached, plugged in, or installed in any other way)
KANDI AMERICA Web Store Return Policy and Procedure
Requests for returns must be initiated via the KANDI AMERICA web store portal by submitting a new case. Please include basic information such as your order number, order date, the part(s) you are requesting to return, and the reason for returning. KANDI AMERICA will email you an RMA Number if your request is approved. Print out the Return Form. Fill out the form completely and you must sign and return the form with the part(s) you are turning. A signed Return Authorization Form is mandatory with every return, NO EXCEPTIONS. Returns must be shipped back to KANDI AMERICA within 14 days after a RMA is issued. If returned part(s) are received after 14 days, no refund will be issued and the buyer is responsible for the shipping charge to ship the part(s) back to the buyer. A refund will be issued once the package is received and inspected.
